Return Procedures

Warren Diesel offers returns for most items within 30 days of receipt of shipment.

What can you return?

  • Most new, unopened, still factory sealed merchandise within 30 days of receipt of shipment.
  • EXCEPTIONS:  Some manufacturers such as H&S Performance, PPE, EFI Live, Paint products and all electronics have an “all sales final” policy.  Products shipped by truck freight, special orders, and some non-stocked items are all non-returnable.
  • Used, damaged or altered items are non-returnable.  No exceptions.  Please contact the manufacturer directly for warranty issues.
  • If you receive incorrect or mis-shipped items in error (Ooops!  We messed up!), it is still up to you to notify us within 10 business days so we can get the correct items re-shipped in a timely manner. (Prices, parts and in-stock items change often so we apologize in advance, but we must insist you open your shipments as they are delivered to see if they are correct.)  If you fail to notify us within this timeframe, you will have to follow the normal 30 day return policy.  Mis-shipped or incorrect items are not our responsibility after 30 days.
  • We are not responsible for damage claims when items are shipped to freight forwarding companies or other intermediaries and then forwarded on to another destination.  The customer assumes all responsibility for the items they forward.

Returns Procedure:

  1. Contact Warren Diesel at 866-276-2511.
  2. Request an RMA for the item you wish to return and verify the item is returnable.
  3. Prepare your package in original packaging, with all parts, pieces and paperwork that were included when delivered.
  4. Return your item via your preferred shipping provider.
    NOTE:  If return is due to an improperly or incorrectly shipped item from Warren Diesel, your label will be freight-prepaid.  All other returns are not pre-paid.
  5. Upon receipt of your return, Warren Diesel will inspect your item and issue a refund according to Warren Diesel’s refund & restocking fee policy.  Please ask prior to returning your part if a restocking fee is likely to apply.  Some parts have a required 15-35% restocking fee based on manufacturer policies which we will charge to you and deduct from your refund or in-store credit.  Refunds will take up to 10 days to process.

CORE RETURNS POLICY:

All cores are due within 30 days of purchase.  You must follow the core return directions emailed to you upon purchase.  Once your core return has been processed by the manufacturer, you will receive a full in-store credit immediately or full refund to the original credit card within 7-10 days for cores in usable condition, no exceptions.  After 60 days of purchase, cores returned in good condition may be eligible for a full in-store credit or a refund less a 20% late fee.  Expired cores in usable condition that are over 90 days from date of purchase may be eligible for a partial in-store credit only, less a 20% late fee.

** You are responsible for all core return shipping back to the manufacturer, along with insurance and tracking to verify the core arrived at the manufacturer.  The manufacturer will inspect your core, and make core credits based on their findings.  If a core is un-buildable, they will adjust or deny your core accordingly.  Core credits are NOT guaranteed. Warren Diesel is not responsible for delayed credits, or lost/damaged cores.

Shipping Policy

Warren Diesel Shipping Policy & Procedure:

Here at Warren Diesel, we strive to get your order processed and en-route to you as quickly as possible.  Special orders can take longer to ship depending on stock and inventory levels.

Normal Shipping methods and estimated delivery times:

SHIPPING METHOD TYPICAL DELIVERY TIME FRAMES
UPS or FedEx Ground 3-5 Business days from ship date
USPS 5-7 Business Days from ship date

Shipping costs:

  • Most items shipped from Warren Diesel, over the price of $49.99 ship UPS or FedEx ground for free to the Lower 48 States.*  Some items that are overweight, larger than normal, or special order, may incur additional freight charges.  We strive to maintain accurate rates on our website, but at times, certain products will have modified freight, and will incur other charges, if this occurs, Warren Diesel will contact you to discuss the differences in costs, or arrange a different shipping method if possible.   *See International Shipping for States outside of the U.S. and Lower 48 U.S. States.

International Shipping:

  • International shipments are those made outside the lower 48 United States.  International shipments are subject to shipping quotes and approval from the customer of the shipping amount before we will ship the product.  We reserve the right to cancel an order and issue a full refund for shipments not covered in our normally serviced area.  Customers are responsible for all duties, taxes and fees for International shipments.  Any uncollected fees will be charged to the customer and cannot be refunded.  As our customer, you agree to this policy by purchasing with Warren Diesel.

Backorders or Shipment Delays:

  • If an item is inadvertently backordered, or must be drop shipped from a manufacturer, we will notify you via email or phone call once our warehouse notifies us.  Please make sure we have a valid Email and Phone Number for you.
  • Some items are special order or come directly from the manufacturer.  Delays in processing times or shipping can occur for these items.  Your patience is appreciated.
  • Periodically, a part may be discontinued or temporarily unavailable that is listed on our website due to changes or production issues by the Manufacturer.  We make every attempt to maintain current information and stock levels, but are not responsible for any manufacturing delays.

Potential Shipping Issues:

  • Some States have specific regulations concerning aftermarket performance products.  Due to this, orders placed to those States may not be shipped out.  You will be contacted by Warren Diesel if this is the case.

https://www.warrendiesel.com Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.
      To ask for ratings and reviews of services or products
      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      Help remember and process the items in the shopping cart.
      Understand and save user’s preferences for future visits.
      Keep track of advertisements.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
      Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By calling us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.


Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 7 business days
We will notify the users via in-site notification
      Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.



Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://www.warrendiesel.com
34354 State Highway 27

Guys Mills, PA 16327

USA
kyle@warrendiesel.com
866-276-2511
Last Edited on 2016-11-17